Privacy policy

1. Introduction

Track and Tune ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit www.trackandtune.co.uk or use our services. We are a vehicle security and ECU remapping company based in Colchester, Essex, operating across Essex, London, and the South East of England.

2. Information We Collect

We may collect the following personal data:

  • Identity Data: your name and contact details
  • Vehicle Data: registration, make, model, and technical information
  • Financial Data: payment information processed securely via our payment provider
  • Technical Data: IP address, browser type, and website usage data
  • Communications Data: records of enquiries, bookings, and correspondence

3. How We Collect Your Data

  • Directly from you when you submit a quote request, call us, or email us
  • Automatically via cookies and analytics tools (e.g. Google Analytics) when you visit our website
  • From third-party platforms where relevant

4. How We Use Your Data

  • To process your booking and deliver our services
  • To send booking confirmations, reminders, and follow-ups
  • To process payments securely
  • To respond to enquiries and complaints
  • To improve our website and services
  • To send marketing communications where you have consented
  • To comply with our legal obligations

5. Legal Basis for Processing

We process your data on the following grounds: performance of a contract, compliance with legal obligations, legitimate business interests, or your explicit consent.

6. Data Sharing

We do not sell your personal data. We may share it with trusted service providers (e.g. payment processors) strictly to deliver our services. All third parties are bound by confidentiality obligations.

7. Data Retention

We retain customer records for up to six years following the end of the customer relationship, in line with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR you have the right to: access, correct, delete, or restrict your data; object to processing; and request data portability. To exercise any right, contact us directly. You may also complain to the ICO at www.ico.org.uk.

9. Cookies

We use cookies to improve your browsing experience. You can manage your preferences at any time via the "Change cookie preferences" link in our website footer.

10. Contact

Track and Tune, Colchester, CO6 1XR | Tel: 07467931984 | www.trackandtune.co.uk