VEHICLE SECURITY FAQS

Every Track & Tune installation is personally carried out by Luke Wells. He handles the vehicle check, system selection, fitting, testing and customer handover rather than passing the job to a separate fitting network.

Yes, where the location is suitable for the work. Home, workplace and other agreed fitting locations can be used subject to safe access, parking or site permission where required, postcode and appointment availability.

Installation time varies by vehicle and system. A Ghost 3 immobiliser, monitored tracker, Pandora system or front-and-rear dash cam can require different fitting and setup time. Luke will confirm the likely appointment length when the exact vehicle and system are known.

Autowatch Ghost 3 is the current Ghost platform Track & Tune installs. It adds a separate driver-authorisation and immobilisation layer and supports modern CAN-FD as well as legacy CAN applications. Depending on the vehicle, supported authorisation can use factory controls, a key-tag or smartphone. Exact make, model and year compatibility is checked before booking.

No blanket compatibility claim should be made for every vehicle. Luke checks the exact make, model, year and current Autowatch application before confirming a Ghost 3 installation.

Where compatible, yes. Ghost 3 focuses on driver authorisation and immobilisation, while an S5 tracker focuses on monitored tracking, recovery and driver identification. If an insurer has specified a tracker category or named system, that requirement should be checked first.

S5 and S7 are Thatcham security categories, but certification does not automatically guarantee acceptance by every insurer. If your insurer has specified S5, S7, driver recognition or a named tracker, send Luke the exact wording so the correct system can be checked before installation.

Thatcham defines S5 as Vehicle Tracking Systems and S7 as Asset Location Systems. S5 includes driver identification within the category requirements, while S7 focuses on monitored asset location and recovery. Use the category your insurer actually requires.

Monitored S5/S7 tracking systems normally require an active monitoring or service subscription. The hardware, subscription term, app access and monitoring details depend on the selected product and are confirmed before installation.

No. Track & Tune can explain product categories and installation details, but insurer acceptance depends on your policy and the insurer's own requirements. Always use the exact wording from the insurer when security has been specified.

Ghost 3 primarily provides driver authorisation and immobilisation. Pandora is a broader modular security platform that can combine alarm protection, immobilisation, encrypted driver tags, smartphone connectivity and other connected functions depending on the package and vehicle.

A dash cam is primarily a recording and monitoring tool. It can provide useful driving or parking evidence, but it is not a replacement for Ghost 3, an alarm system or a monitored tracker when theft prevention or recovery is the priority.

Where the selected camera and vehicle support it, Luke can install the appropriate hardwired or supported power arrangement for parking-surveillance features. Exact parking modes, accessories and power requirements vary by camera model and vehicle.

Yes. Track & Tune presents Luke Wells as TASSA registered. TASSA registration, product verification and insurer acceptance are separate matters, so any policy-specific security requirement should still be checked against the exact product.

Track & Tune does not give a blanket manufacturer-warranty guarantee. Warranty decisions remain with the vehicle manufacturer or warranty provider and can depend on the vehicle, installation and any later claim. Luke can explain the installation approach before booking.

Track & Tune security packages include a 2-year package warranty. The exact product, installation and package inclusions are confirmed before booking.

No. Track & Tune does not add a separate call-out fee. Your quote is based on the vehicle, product, installation requirements and any applicable monitoring or subscription costs.

Send the vehicle make, model, year and postcode, plus the system you are interested in. If an insurer has requested S5, S7 or another security requirement, include the exact wording. For dash cams, mention whether you want front-only or front-and-rear coverage and whether parking mode matters.